Refunds & Exchanges
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ScentAir Refund & Warranty Policy
ScentAir is confident that you will enjoy your consumer diffuser purchased on ScentAir.com. If, for some reason, you are not happy with your diffuser purchase, please contact ScentAir within fourteen (14) days of the date of your online purchase, and
How do I make a refund request?
You must initiate a refund for your diffuser within 14 days of receiving your order. The diffuser must be unused and in its original condition. You can start by visiting our Contact Form and selecting Refunds & Exchanges from the drop-down menu. Plea
What is your policy on lost or damaged orders?
At ScentAir, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please contact our customer support team via email, chat or call 888-269-8331 with your order number and any relevant details. We wil
What is the usual turn around time for returns?
Once you have dropped off your return package, it will be checked in, and the refund will be processed. To avoid any delay in receiving your refund, please ensure that the return is shipped within 7 days of approval by our customer support team.
Is my diffuser covered under warranty?
ScentAir Whisper Home and Whisper Pro diffusers are covered under warranty for up to six (6) months from the date of purchase. If you experience any issues with your diffuser during this period, please contact our Customer Support here, and they will