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ScentAir UK Help Centre

<h3 id="isPasted"><strong>Lost packages</strong></h3><p>At ScentAir, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please contact our customer support team via email, chat or call 888-269-8331 with your order number and any relevant details. We will work with you to submit a claim with the carrier used.</p><p><br></p><h3 id="damaged-packages"><strong>Damaged packages</strong></h3><p>We understand the disappointment of receiving a damaged package. Please report to our customer support team via email, chat or call +44 1628 601650 &#xA0;within three business days of receiving the order and include photos of the damaged items or package.</p><p>We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.</p>

At ScentAir, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please contact our customer support team via email, chat or call 888-269-8331 with your order number and any relevant details. We wil

What is your policy on lost or damaged orders?

Refunds & Exchanges

Can I buy online?

Can I submit an order online if I live outside the UK?

How can I find my order number?

When will my order ship?

Can I check the order status from my account?

Where can I find my shipping confirmation email?

How will I know if my order has been received?

Can I make changes or cancel my online order?

Where can I locate my order confirmation email?

Orders

How can I track my order?

What are the shipping fees?

When will I be charged for my order?

Can I ship an order to a foreign country?

When will my order be delivered?

Can I ship an order to multiple addresses?

Billing & Shipping

ScentAir Refund & Warranty Policy

How do I make a refund request?

What is the usual turn around time for returns?

How will I be refunded for my return if I paid with Klarna?

Is my diffuser covered under warranty?

What do I need to get started?

How do ScentAir diffusers work?

Where should I place my diffuser?

What diffusers are available for residential use?

How many square meters will my fragrance machine cover?

How big are the diffusers?

What can I do with the ScentAir app?

What is a Scent Event and how do I create a new one? Updated 3 months ago

Does the machine come with the fragrance cartridge?

How to replace the fragrance cartridge

Diffusers

Are your fragrances safe?

Are your fragrances pet friendly?

How can I find the fragrance that's right for me?

How long will the ScentAir fragrance cartridge last?

What is the shelf life of a cartridge?

Do you provide fragrances samples?

Are the cartridges refillable?

Do the cartridges have to be used with a diffuser?

Cartridges

How to use ScentAir candles?

How long do the candles last?

How are ScentAir candles made?

What ingredients are used to make your candles?

Do I need a wix trimmer?

Where should I place my ScentAir candle?

Will the candles produce a lot of soot?

Candles

Can ScentAir room sprays be used in cars?

How many sprays should I use?

Can room sprays be used on fabric or upholstery?

Where should I store my room spray?

Room Spray

Fragrances

When will my business receive their automated shipments?

How can I change my fragrance?

How do I track my open invoices?

Do the machines have a warranty?

Where can I find my account number?

When is my installation/next service visit?

How can I update the contacts for my account?

Where can I locate the document that outlines the length of my contract agreement?

What is your policy on lost or damaged orders?Updated 10 months ago

Lost packages

Damaged packages