Orders

Can I buy online?

Home scenting solutions are available for purchase online: https://scentair.com/en_gb/shop-home.html. For business enquiries, you can get in touch with one of our scenting expert here.

Can I submit an order online if I live outside the UK?

Orders can be placed from anywhere, but orders on scentair.com/en_gb/ can only be paid for in GB pounds, and may only be shipped to addresses within the UK.

How can I find my order number?

After placing your order, you will receive an email confirmation with your order number. The order number will begin with "000", followed by additional numbers. All ScentAir Account Holders can view their Order History under "My Account" once logged

When will my order ship?

We aim to ship all orders within two business days of placing them. We use DHL for standard shipping in the UK.

Can I check the order status from my account?

Tracking number information, once updated via DHL, can be found under My Orders in the Order Shipments tab once your order has shipped.

Where can I find my shipping confirmation email?

Thank you for your order. Once your order has been shipped from our warehouse, you should receive an email from us. If you have not received this email and the delivery window has passed, please check your spam or junk folders. If you have checked an

How will I know if my order has been received?

You will receive an order confirmation via email after your purchase. To access your order details, log in with the email address used when making your purchase.

Can I make changes or cancel my online order?

We're committed to efficiently processing your orders, often completing them within just a few hours. If you ever need to cancel, please contact us via chat or by promptly calling +44 1628 601650. Our aim is to provide you with seamless and prompt s

Where can I locate my order confirmation email?

After placing your order, you should receive an email confirming your order details. Please check your spam or junk folders if you haven't received the email within 10 minutes. If you still haven't received it, please contact our Customer Care Team a