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ScentAir UK Help Centre (PRD)

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We aim to ship all orders within two business days of placing them. We use DHL for standard shipping in the UK.

When will my order ship?

Orders

Can I buy online?

Can I submit an order online if I live outside the UK?

How can I find my order number?

Can I check the order status from my account?

Where can I find my shipping confirmation email?

How will I know if my order has been received?

Can I make changes or cancel my online order?

Where can I locate my order confirmation email?

How can I track my order?

What are the shipping fees?

When will I be charged for my order?

Can I ship an order to a foreign country?

When will my order be delivered?

Can I ship an order to multiple addresses?

Billing & Shipping

ScentAir Refund & Warranty Policy

How do I make a refund request?

What is your policy on lost or damaged orders?

What is the usual turn around time for returns?

Is my diffuser covered under warranty?

Refunds & Exchanges

What do I need to get started?

How do ScentAir diffusers work?

Where should I place my diffuser?

What diffusers are available for residential use?

How many square meters will my fragrance machine cover?

How big are the diffusers?

What can I do with the ScentAir app?

What is a Scent Event and how do I create a new one?

Does the machine come with the fragrance cartridge?

How to replace the fragrance cartridge

Diffusers

How are ScentAir fragrances developed and tested for safety?

Are your fragrances save for people and pets?

How can I find the fragrance that's right for me?

How long will the ScentAir fragrance cartridge last?

What is the shelf life of a cartridge?

Do you provide fragrances samples?

Are the cartridges refillable?

Do the cartridges have to be used with a diffuser?

Cartridges

How to use ScentAir candles?

How long do the candles last?

How are ScentAir candles made?

What ingredients are used to make your candles?

Do I need a wix trimmer?

Where should I place my ScentAir candle?

Will the candles produce a lot of soot?

Candles

Can ScentAir room sprays be used in cars?

How many sprays should I use?

Can room sprays be used on fabric or upholstery?

Where should I store my room spray?

Room Spray

Fragrances

When will my business receive their automated shipments?

How can I change my fragrance?

How do I track my open invoices?

Do the machines have a warranty?

Where can I find my account number?

When is my installation/next service visit?

How can I update the contacts for my account?

Where can I locate the document that outlines the length of my contract agreement?

When will my order ship?Updated 8 months ago