We love hearing from our customers. You can fil in a short form and one of our team members will be in touch.

If you would to speak with our customer service team, you can call during office hours:

Contact us

ScentAir UK Help Centre

Orders are shipped Monday to Friday, except on UK holidays. Processing takes up to 2 business days, and tracking information is provided. For deliveries within the UK, we utilize DHL Standard shipping, which typically takes between 3 to 7 business days for your order to be delivered.

Orders are shipped Monday to Friday, except on UK holidays. Processing takes up to 2 business days, and tracking information is provided. For deliveries within the UK, we utilize DHL Standard shipping, which typically takes between 3 to 7 business da

When will my order be delivered?

Billing & Shipping

Can I buy online?

Can I submit an order online if I live outside the UK?

How can I find my order number?

When will my order ship?

Can I check the order status from my account?

Where can I find my shipping confirmation email?

How will I know if my order has been received?

Can I make changes or cancel my online order?

Where can I locate my order confirmation email?

Orders

How can I track my order?

What are the shipping fees?

When will I be charged for my order?

Can I ship an order to a foreign country?

Can I ship an order to multiple addresses?

ScentAir Refund & Warranty Policy

How do I make a refund request?

What is your policy on lost or damaged orders?

What is the usual turn around time for returns?

How will I be refunded for my return if I paid with Klarna?

Is my diffuser covered under warranty?

Refunds & Exchanges

What do I need to get started?

How do ScentAir diffusers work?

Where should I place my diffuser?

What diffusers are available for residential use?

How many square meters will my fragrance machine cover?

How big are the diffusers?

What can I do with the ScentAir app?

What is a Scent Event and how do I create a new one? Updated 3 months ago

Does the machine come with the fragrance cartridge?

How to replace the fragrance cartridge

Diffusers

Are your fragrances safe?

Are your fragrances pet friendly?

How can I find the fragrance that's right for me?

How long will the ScentAir fragrance cartridge last?

What is the shelf life of a cartridge?

Do you provide fragrances samples?

Are the cartridges refillable?

Do the cartridges have to be used with a diffuser?

Cartridges

How to use ScentAir candles?

How long do the candles last?

How are ScentAir candles made?

What ingredients are used to make your candles?

Do I need a wix trimmer?

Where should I place my ScentAir candle?

Will the candles produce a lot of soot?

Candles

Can ScentAir room sprays be used in cars?

How many sprays should I use?

Can room sprays be used on fabric or upholstery?

Where should I store my room spray?

Room Spray

Fragrances

When will my business receive their automated shipments?

How can I change my fragrance?

How do I track my open invoices?

Do the machines have a warranty?

Where can I find my account number?

When is my installation/next service visit?

How can I update the contacts for my account?

Where can I locate the document that outlines the length of my contract agreement?

When will my order be delivered?Updated 10 months ago