When will my business receive their automated shipments?
All of our Business Clients have special shipping schedules based on your product and services selected. To best assist you, please contact our Customer Care team at [email protected]
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ScentAir Current Customer
Have a question about your current ScentAir account?
How can I change my fragrance?
We are happy to help you pick a new fragrance for your services! To help you with fragrance samples and when the change will be effective on your schedule - let us know by contacting our Customer Care team. You can reach them by email at customercare
How do I track my open invoices?
The Account Center portal provides visibility to the following:. Need to register for our Account Center Portal?. Contact our Customer Care team to get your business's security PIN at [email protected] to create your account.
Do the machines have a warranty?
Yes! The equipment is covered under a full warranty, except for cases of loss or theft. If the equipment breaks down, a replacement can be sent upon returning the broken unit. However, if there is no unit to return, a Non-Returned Equipment fee will
Where can I find my account number?
The account number can be found in the upper right corner of your invoice under "Ship-to Customer".
When is my installation/next service visit?
Within 48 hours of fragrance delivery, you will receive a call or email to schedule and confirm installation or service.
How can I update the contacts for my account?
This information can be updated on the Account Center Portal via email or phone with a Customer Care representative.
Where can I locate the document that outlines the length of my contract agreement?
To find the length of your contract, please refer to your Service Agreement. You can obtain a copy of your Service Agreement if needed by contacting customer care via email at [email protected].
Does my contract automatically renew?
The specific agreement determines contract auto-renewal terms. You can obtain a copy of your Service Agreement by contacting Customer Care via email at [email protected]
What is my shipping schedule?
Shipping scheduling information can be provided by emailing [email protected]
How can I make a payment for my invoice?
Payments can be made online through the Account Center Portal.